Turn your customers into loyal brand ambassadors
Captivate a whole new mobile-loving generation
A direct communication and sales channel for destinations and all their participating businesses and suppliers that:
- Builds brand identity
- Strengthens online reputation
- Turns users into loyal brand ambassadors
- Provides qualified contacts
- Offers powerful data and analytics
- Enriches the customer experience with the latest functionalities
App core features
NEW! Route Explorer widget
Help guests discover all that your resort has to offer with the NEW Route Explorer widget:
- Define routes on a digital map showing points of interest, shops, lodgings, panoramic views and more
- Give guests the ability to choose routes that they find most attractive and enjoyable
- Provide guests with insider knowledge that at the same time allows you to easily manage capacity distribution across the whole resort, even the less known areas
Commerce
Targeted, powerful in-app sales and promotional tools:
- Last minute offers & Mobile coupons
- Loyalty programs
- Push notifications
- QR Codes
- Integrated mobile-first ticketing, booking and payments
In App Trail Maps
Improve the customer experience and your carbon footprint through in-app native trail maps:
- Your classic trail map turned digital
- Easy to update
- Easy to navigate and zoom in
- Effortlessly switch between winter and summer maps
- Available even when offline
Business directory
Provide guests with all the information they need through the Business Directory:
- Customizable business profiles
- Multimedia links to each business and aesthetic banners
- Call to action buttons and linked promotions
- Interactive maps
- Direct contact buttons
- Fast search and intuitive filter options
Lift and Trail Status
Provide a real-time, full overview on your Lift & Trail status:
- Clear visual rundown of all the stats your skiers want to see (Status of slopes, lifts and grooming)
- Connect to existing status management systems
- Offered with our Data Communication Platform to ease flow and consistency of information across multiple platforms
GPS Tracking and Leaderboards
Gamify your resort with GPS tracking and Leaderboards:
- Guests can track and log all activity and performance
- Leaderboards to encourage guests to rise in the rankings through activity
- Gain insight on your customer flows throughout the resort to optimize the customer experience
Smart Banners
Place the most important information on the homepage for direct display:
- Weather conditions
- Snow conditions
- Webcams
- Lift and grooming status
Weather Conditions
Offer app users accurate, up-to-the-minute information on all weather related aspects in your resort and local area. Help your guests plan their stay and activities with a customizable weather widget that meets your specific destination requirements.
Snow Conditions
One of the most customer-requested widgets giving the very latest information regarding the snow condition status of each mountain or area. This allows skiers, walkers and snowboarders alike to make the very best decisions based on their level of ability and their specific requirements.
Emergency Call
Increase the safety of your guests with our Emergency Call widget. This allows anyone who needs emergency assistance to make an automated call to the appropriate first aid provider. It also automatically shares their exact GPS location coordinates so that, when every second counts, they’re found quicker.
Total control for app owners, participants and staff
Management Console for app owners
Make changes to app content and structure with the ability to:
- Update content in real-time
- Manage app participants
- Change layout and design
- Access design templates
- Designate roles and manage accounts
- Control communications
Make data-driven decisions and personalized customer communications
Via the Management Console, App owners have access to powerful analytics as well as:
- A push notification tool able to segment based on geolocation and profile
- Map views showing geospatial data
- Weekly App Stats Summary emails
- User information such as preferences, interests and usage available to be imported into your marketing email platform e.g. Mailchimp
Manager App for participants
A tool for participants to update app content directly from their mobile devices and:
- Create and manage their participant profile
- Connect images, videos, audio and other files to their profile
- Communicate in real-time with app users
- Launch promotions and special offers
- Access promotional templates
Additional App features and services
Premium Reputation Management
Make sure your resort app protects and builds your brand strength with our Premium App Reputation Management service which includes:
- Regular tracking and sharing of the average app ratings
- Activation of the App Rating System which increases positive reviews left in the app stores and reduces negative reviews
- Implementation of the User Survey
- Follow-up of reviews to ensure reported issues and suggestions are fed into the appropriate department and the relevant action is taken
3rd party system integrations
Built with the latest technology, our apps offer easy integration with native widgets and almost any third party API and SDK delivering:
- Loyalty
- Commerce, ticketing and more
- Weather and snow conditions
- Customer Relationship Management
App promotional tools
To ensure your app succeeds, we provide a range of effective promotional tools:
- SEO support
- Online Reputation Management
- Professional app store presence
- Regular app updates
- Supporting marketing and tutorial material
Map platform
Customizable and interactive 2D and 3D maps that support:
- Resort Maps (Slopes, Hiking, Biking, Units)
- Localization of businesses and POI’s
- Products bookable direct from the map
- GPS Tracking and Friend Finder
- Management console with interfaces to manage map content