Located in the Swiss Alps, Thyon is one of the most dynamic 4 seasons mountain resorts in the 4 Vallées ski area, the largest in Switzerland!
Smart resorts love smartphones
In 2020, as customers continue to place more importance on the mobile experience, Thyon decided to supercharge their resort app. Working in conjunction with their long term partner, SPOTLIO, their aim was to unlock the potential that mobile apps have to enhance the customer experience.
Repeating the rewards of a long term partnership
The Thyon resort app, built by SPOTLIO back in 2012, had undergone at least two revision cycles each year to ensure its design and performance remained at the forefront of technology. But, in 2020 the app went through a full redesign with the addition of new functionalities capable of improving the customer experience and building a stronger mobile community.
Plugged in travel mate
Now, visitors can feel like real insiders with all the information about the resort available straight from their mobile devices. With live weather conditions and snow reports together with live lift & trail status, events and resorts updates. And, with the addition of an emergency call widget with GPS location, help is never far away should they need it. Customers can also share with friends using the app’s video zone and social media features as well as access exclusive special offers available only to Thyon app users. Now, guests have a great 24/7 digital travel mate at their fingertip.
Boosting local business
Building a local business ecosystem was another feature at the top of Thyon’s wishlist. And now, all stakeholders have their own business profile with social media links, GPS location, QR code scanning and push notifications. In a competitive marketplace, Thyon stands out by offering a first class resort app that interacts with the destination and enhances the unforgettable experience that this magnificent Alpine resort delivers.
Thyon were also big on rewarding their loyal customers and making them feel part of the family. So, a loyalty program was built into the resort app that allows customers to accumulate points when they buy, rent or visit any Thyon product or service.
Finally, as part of the 4 Vallées resorts, Thyon wanted their app users to be able to access information on all four resorts at any time of the year all from the one app Thanks to SPOTLIO’s expertise and deep knowledge of Thyon and the other three resorts they were able to deliver on this goal in no time.
Thyon now offers the perfect blend of snow, mobile tech and fun all set in this magnificent Alpine resort.